Terms of service


Terms of Service

Welcome to Matcha Diary. By accessing or using our website (the “Site”), you agree to be bound by the following Terms of Service. Please read them carefully before placing any order.

1. General

  • These Terms govern the use of our Site and the purchase of products from Matcha Diary.
  • We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site signifies your acceptance of any changes.

2. Products

  • All products are described and displayed as accurately as possible. However, we cannot guarantee that your screen’s display of colours will be exact.
  • As matcha is a natural product, slight variations in colour, flavour, and aroma may occur.

 

3. Orders & Payment

  • By placing an order, you confirm that all details you provide are accurate, and that you are authorised to use the payment method provided.
  • Orders will only be processed once full payment has been received.

4. Shipping & Delivery

  • Please refer to our Shipping Policy for details regarding delivery times, costs, and responsibilities.
  • Matcha Diary is not responsible for delays caused by postal services, customs, or other circumstances beyond our control.

5. Returns & Refunds

  • Due to the sensitive storage conditions and short shelf life of matcha, we do not accept returns or refunds for change of mind or taste preference.
  • If an item arrives damaged or incorrect, please contact us within 24 hours of receiving your order via our [Contact Page]. See our Return Policy for full details.

6. Intellectual Property

  • All content on this Site, including text, images, logos, and product descriptions, is the property of Matcha Diary and may not be copied, reproduced, or used without permission.

7. Limitation of Liability

  • To the maximum extent permitted by law, Matcha Diary is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Matcha products contain natural caffeine. By purchasing, you acknowledge responsibility for ensuring they are suitable for your personal consumption.

8. Governing Law

  • These Terms are governed by and construed in accordance with the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts in Australia.

 

9. Contact Us

 

If you have any questions about these Terms, please contact us via our [Contact Page].